Refund and return policy
Last updated: 17 July 2026
1. Custom and personalised items
Because our products are handcrafted and often personalised, custom orders cannot be returned or refunded unless the item is damaged in transit or significantly different from the approved design proof.
2. Ready-made items
Ready-made (non-custom) items may be returned within 7 days of delivery if unused and in original packaging. Contact us via WhatsApp within 48 hours of receiving the product to initiate a return.
3. Damaged or defective items
If your order arrives damaged or defective, send photos via WhatsApp within 48 hours of delivery. We will replace the item or issue a full refund at our discretion.
4. Refund process
Approved refunds are processed within 5–7 working days to the original payment method (UPI or bank transfer). Shipping charges are non-refundable unless the return is due to our error.
5. Cancellations
Orders may be cancelled before production begins. Once production has started (confirmed via WhatsApp), cancellations are not possible for custom items. Ready-made item orders can be cancelled before dispatch.
6. Contact
To raise a return or refund request: hello@artnkraft.com · WhatsApp: +91 95261 11642